Refund & Cancellation Policy

Last updated: 20 May 2026

This policy explains when you may request a refund for Test Switch's notification service. It should be read with our Terms & Conditions.

Important: Our service is delivered by sending Telegram alerts when we manually identify possible matching slots. Once we have sent you at least one slot alert, the core service has been provided and a refund is generally not available.

1. Notification-only service

We manually check for earlier slots and alert you on Telegram. You book or change your test yourself on the official DVSA website. We never book or manage tests for you.

2. When you may be eligible for a refund

For paid notification plans, you may request a refund if all of the following apply:

You paid within the last 24 hours (refund window from payment time).
We have not sent you any slot alert via Telegram for that order.
Your monitoring had not substantially begun beyond account setup (we review each request manually).

Check eligibility in your user dashboard — we show whether a refund may be available and why.

3. When refunds are not available

After we have sent one or more Telegram slot alerts.
More than 24 hours after payment (except where required by law).
Free 3-day trial plans (no payment taken).
If you provided incorrect contact or Telegram details and missed alerts.
If you simply did not find an earlier slot — availability depends on DVSA cancellations outside our control.
If a slot was taken before you acted on an alert.

4. How to request a refund

Sign in to your user dashboard with the email used at checkout.
Confirm the dashboard shows refund eligibility (if applicable).
Contact us via the support option in the dashboard or Telegram, stating your email and order date.
We review requests manually and respond within a few business days.

Approved refunds are processed back to your original payment method where possible. Processing times depend on your bank or card issuer.

5. 14-day cooling-off (UK consumers)

Under the Consumer Contracts Regulations 2013, you may have a right to cancel within 14 days if the Service has not started. Because monitoring begins once your preferences are active, paying and activating may mean your cooling-off right ends when the Service starts. Contact us if you cancelled within 14 days before any monitoring or alerts.

6. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue. Unjustified chargebacks may incur an administrative fee to cover our costs, waived where fraud or genuine error caused the dispute.

7. Cancellations

You may stop using the Service at any time via your dashboard or by contacting support. Stopping alerts does not automatically entitle you to a refund unless the conditions in section 2 apply.

8. Regulatory changes (May–June 2026)

DVSA rule changes in 2026 require learners to book and change their own tests. Our service remains notification-only (manual checks, Telegram alerts, no bots). If regulatory changes affect how we operate your order, we will contact you or update our website; refunds in those cases are handled fairly and in line with these Terms.

9. Contact

Refund questions: user dashboard or our Telegram channel.